Shipping policy

 

Shipping Policy

 


Effective Date: [Insert Date]


At HackedBiology.com, we strive to deliver your order quickly and securely. All orders are shipped using Australia Post unless otherwise stated.

 

 

 

1. Processing Times

 

 

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

 

 

2. Shipping Methods & Delivery Estimates

 


We use Australia Post standard and express services:

 

  • Standard Shipping: 3–7 business days (depending on location).

  • Express Shipping: 1–3 business days (metro areas; regional areas may take longer).

 


Delivery times are estimates provided by Australia Post and may vary. We are not responsible for delays caused by postal services, weather, or external factors.

 

 

 

3. Shipping Costs

 

 

  • Shipping costs are calculated at checkout and are based on order weight, size, and destination.

  • From time to time, we may offer free shipping promotions — details will be displayed on our website.

 

 

 

 

4. Tracking Your Order

 

 

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number.

  • You can track your delivery via the Australia Post website or app.

 

 

 

 

5. Delivery Issues

 

 

  • If your parcel is lost, delayed, or damaged in transit, please contact us at support@hackedbiology.com.au and we will assist in lodging a claim with Australia Post.

  • Please ensure your shipping details are correct at checkout. We cannot refund or replace items sent to incorrect addresses provided by the customer.

 

 

 

 

6. International Shipping

 


Currently, we ship within Australia only. For international shipping requests, please contact us directly.

 

 

 

7. Authority to Leave

 

 

  • If you select Authority to Leave, your parcel will be left at your address without a signature.

  • Hacked Biology is not responsible for parcels once they are marked as delivered by Australia Post.

 

 

 

 

8. Contact Us

 


For any shipping questions, please reach out at:

📧 support@hackedbiology.com.au